We only collect what we need to run this website and look after our customers. Orders, payments and customer accounts are handled by our technology partner, GoDaddy, under its own privacy policy. We never sell your personal information.
1. Who we are
RhinoReg is a UK business based in Poole, Dorset. In this policy, "RhinoReg", "we", "us" and "our" mean that business. We are the controller of the personal information collected through rhinoreg.com, as described below.
Address: 2 Nuffield Road, Nuffield Industrial Estate, Poole, Dorset BH17 0RB
Contact: use the form on our Contact page
2. How RhinoReg works
RhinoReg is an authorised reseller of products provided by GoDaddy, including domain names, hosting, website builders, email and security products. When you search for a domain, add a product to your cart, check out, create an account or sign in, those services are provided by GoDaddy on its secure platform at secureserver.net.
GoDaddy is responsible for the personal information it collects to process your order, take payment, register domains, provide your products and run your account. Its privacy policy, available through our legal agreements page, explains how it uses that information.
3. Information we collect
Information you give us
- Details you provide when you contact us, for example through our contact form, such as your name, email address, phone number and the content of your message.
- Domain names you type into the search boxes on our website, which are sent to GoDaddy to check availability and prices.
Information we receive about customers
As a reseller, we can see limited information about customers who buy through our storefront, such as their name, contact details, the products they've bought and renewal dates. We use this to manage our reseller account and to help customers when they contact us. We do not see or store full payment card details.
Information collected automatically
When you visit our website, we and our service providers collect technical information such as your IP address, browser type, the pages you visit and how you arrived at our site. Some of this is collected using cookies, explained in section 6.
4. How we use your information
| What we use it for | Our lawful basis |
|---|---|
| Showing domain search results and prices | Legitimate interests, to provide the service you've asked for |
| Replying to your questions and helping with your products | Legitimate interests, or taking steps at your request before a contract |
| Managing our reseller account and customer relationships | Legitimate interests in running our business |
| Keeping our website secure and working properly | Legitimate interests |
| Understanding how visitors use our website so we can improve it | Consent, where non-essential cookies are used |
| Sending marketing emails, if you've opted in | Consent, which you can withdraw at any time |
| Meeting legal, tax and accounting obligations | Legal obligation |
5. Who we share it with
We do not sell, rent or trade your personal information. We only share it with:
- GoDaddy, which provides our products, storefront, checkout and customer accounts.
- Our website and hosting providers, which store and run rhinoreg.com.
- Professional advisers, such as accountants, where needed.
- Authorities, where we're required to by law.
Some of these providers are based outside the UK, including in the United States. Where your information is transferred outside the UK, we rely on providers that use appropriate safeguards, such as the UK International Data Transfer Agreement or an approved adequacy arrangement.
6. Cookies
Cookies are small files stored on your device. We use them to make our website work and, with your permission, to understand how it's used. When you first visit, you can choose which non-essential cookies to accept, and you can change your choice at any time using the cookie settings on our website.
| Type | What it does |
|---|---|
| Essential | Keeps the website secure, remembers your cookie choices and supports the shopping cart. These can't be switched off. |
| Visit source | Records how you arrived at our site, such as from a search engine or link, so we can see which pages and channels are useful. |
| Trust and security | Our TrustedSite certification badge uses cookies to show that our site is regularly checked for security. |
Our website also loads fonts from Google Fonts, which means your IP address is shared with Google when the fonts load. GoDaddy's pages, including the cart and checkout, use their own cookies, described in GoDaddy's privacy policy.
7. How long we keep it
We keep personal information only for as long as we need it:
- Enquiries and support messages: up to 2 years after our last contact with you.
- Customer and account records: for as long as you're a customer, and up to 6 years afterwards for legal and accounting purposes.
- Cookie data: for the periods set out in our cookie settings.
8. Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that's wrong or incomplete;
- ask us to delete your information, or to limit how we use it;
- object to us using your information based on legitimate interests;
- withdraw your consent at any time, where we rely on it;
- ask for your information in a format you can take elsewhere.
To make a request, contact us using the details below. We'll respond within one month. For information held by GoDaddy about your account and orders, you can also contact GoDaddy directly.
9. Contact and complaints
If you have a question about this policy or how we use your information, please contact us using the form on our Contact page, or write to us at the address above.
If you're unhappy with how we've handled your information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk. We'd appreciate the chance to put things right first, so please contact us before going to the ICO.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
